Pledge management should be one of the most straightforward parts of the fundraising process. In practice, it's often one of the most painful — for advancement services staff, frontline fundraisers, and the donors they're trying to steward.

In this session, we'll walk through the 10 pledge process pain points that cost advancement teams time, revenue, and donor trust. More importantly, we'll cover what's driving these challenges and what leading institutions are doing differently to address them.

You'll leave with a clearer picture of where your current process may be falling short, practical strategies to reduce manual burden and improve follow-through, and examples of how teams are rethinking pledge management from the ground up.

Whether you work in advancement services, gift administration, or frontline fundraising, this session will give you concrete ideas to make your pledge process faster, cleaner, and better for everyone involved.